How Your Data Stays Safe at Jeeway

Jeeway (jeeway.ws) takes your privacy seriously. This Privacy Policy ("Policy") governs the collection and use of information between Jeeway and its users. By creating an account or using the site, you agree to this Privacy Policy.

We believe safeguarding every user's data is not just a legal obligation — it's our ethical responsibility. That's why this Privacy Policy is written in plain language, so every user can clearly understand what we do with their information.

This Privacy Policy is Jeeway's Terms & Conditionsapplies in conjunction with. In the event of any conflict, the Terms & Conditions shall prevail.

Jeeway collects only the information needed to provide you with a smooth, fair service. We don't ask for anything unnecessary or excessive. A full breakdown of what we collect is outlined below:

We do not collect sensitive information such as religion, political views, or health data — unless legally required to do so.

Jeeway collects information in several ways. You should be aware of each method:

• Provided Directly: Information you provide directly during registration, on the KYC form, or via live chat.
• Automatically: Automatically, through cookies and log files while you use the site.
• From third parties: Transaction confirmation from payment providers (bKash, Nagad, Rocket).
• Identity Verification Agencies: To meet legal obligations under the KYC process.

Jeeway uses your information only for specific, well-defined purposes. All of these are outlined clearly below:

• Account Management: Managing login, security verification, and account settings.
• Payment Processing: Deposits and withdrawals processed securely.
• KYC & Legal Obligations: Age verification, anti-money laundering, and meeting regulatory requirements.
• Customer Support: Resolving your questions and complaints quickly.
• Responsible Gaming: Detects unusual betting patterns and flags them to support the user.
• Fraud Prevention: Preventing account hacking and bonus abuse.
• Service Improvement: Analyzing usage patterns to improve the app and gaming experience.
• Promotional Communications: Offers and bonuses are communicated only with your consent.

Jeeway never sells or rents your personal data. That said, information may be shared with third parties in the limited circumstances outlined below:

• Payment Providers: For verifying transactions with bKash, Nagad, and Rocket.
• KYC Partner: With approved third parties for identity verification purposes.
• Legal Authorities: When required by a court order or a lawful request from a regulatory authority.
• Technology Partner: For server hosting and cybersecurity — under strict confidentiality agreements.
• Game Provider: Only a session ID is shared during gameplay — never your personal information.

All third parties with whom data is shared are contractually required to comply with Jeeway's privacy standards. They are not permitted to share your data further.

Jeeway uses industry-leading technology to protect your data. The core pillars of our security framework are:

• SSL/TLS Encryption: All data transfers on the site are encrypted with 256-bit SSL.
• PCI DSS Compliance: Payment information is stored in accordance with international PCI DSS standards.
• Two-Factor Authentication (2FA): An extra layer of security at login.
• Firewall & DDoS Protection: Protects servers from external attacks.
• Regular Security Audits: Regular vulnerability assessments conducted by independent third-party experts.
• Staff Training: All staff receive regular data security training and are granted only limited access.

Jeeway uses cookies on its website. Cookies are small text files stored in your browser that help enhance your experience.

You can disable cookies at any time through your browser settings. However, disabling essential cookies may cause certain features of the site to stop working properly.

We do not retain your data longer than necessary. Retention periods are determined by both legal obligations and legitimate business needs:

• Data for active accounts: For as long as your account remains active.
• Financial Transaction Records: Minimum 5 years as required by Bangladesh law.
• KYC documents: Up to 5 years after account closure.
• Customer Support Conversations: 1 year after resolution.
• Marketing Data: Deleted within 30 days of consent withdrawal.

Jeeway believes you should have full control over your own data. Here is a complete overview of your rights:

To exercise any of these rights, email us at support@jeeway.ws. We'll do our best to respond within 30 days.

Jeeway strictly does not provide services to anyone under the age of 18. We do not knowingly collect personal data from minors.

If we become aware that a user is under 18, we will immediately close that account and delete all associated data.

Jeeway may update this Privacy Policy as needed. For any significant changes, registered users will be notified at least 7 days in advance via email.

Continued use of the site after any changes takes effect constitutes acceptance of the updated Privacy Policy. The "Last Updated" date at the top of the page will always reflect the most recent version.

If you have any questions, concerns, or requests regarding our Privacy Policy, please get in touch with us:

• Email: support@jeeway.ws
• Live Chat: Via the chat button at the bottom right of the site
• Response time: Typically within 24–48 hours

Send written data protection complaints via email with "Privacy Request" in the subject line.